As a vehicle owner, it is inevitable that at some point in your car’s lifetime you will end up at an auto shop. Don’t be afraid! By gaining an understanding of what to expect when you visit your auto center, you can lose all fear. Here are a few things you can expect from a reputable auto repair shop.
-to be greeted upon arrival. The entrance and waiting area of the auto center should be clean and comfortable.
-the representative to ask questions about your car and listen to your concerns. Describe as precisely as possible odd sounds, smells, vibrations or warning lights.
-that the auto shop’s employees are certified mechanics. The most common is the Automotive Service Excellence (ASE) certification. If you don’t see any visible certificates in the auto center, be sure to ask about employee certifications.
-the auto center to diagnose the problem by driving the vehicle, visually inspecting the vehicle or performing diagnostic tests. The mechanic should always inform you if there is a cost associated with a diagnostic test before conducting it.
-the mechanic to explain any identified problems to you and provide a quote for the cost of repairs. Make sure you clearly understand the problem and needed repairs.
-the auto shop to perform a courtesy inspection of the vehicle to identify any other issues. It’s natural to worry about being taken advantage of in this situation. However, a reputable auto shop will prioritize immediate repairs versus what can be put off until the next visit.
-all costs (parts, labor and diagnostic testing) to be quoted upfront. The auto center should stand by its quote and should not exceed it without consulting with you first.